Phone: Email me for my #.

Address: Email me if you need my address. I currently live in Kuwait and have a home in Orlando & Groveland, Florida.

Email: justin.buzzard@gmail.com

See more, as well as the most current resume, on my LinkedIn page at the link at the top of the page.

My entire goal in any job is to make an impact. I want to use my knowledge to make any place, whether it be my department or the company as a whole, better, but also to learn something new that I can expand on.

Quality Manager

V2X / Vectrus LOGCAP V Program Quality (Kuwait) | 06/2021 to Present (10-12 hrs., 6 days a week)

Accountable for the following tasks across 9 countries on a $2 Billion annual US Government contract;

Creation/Providing Training of Quality Systems (20+ - Over 5,500+ Trained),

Customer Service Program (MWR/DFAC) Data Oversight with 49,000+ feedback received. (Program: 98%),

Audit Checklist Development (3,000+ developed against processes/requirements),

Over 700 Corrective Action Planning Outputs through root cause (5 Why) analysis (To include completing Corrective Actions through effectiveness audits),

Subcontractor Oversight of 220+ subcontractor’s activities.

Quality Power Bi Metric Reports (20-35)/KPI Development & Review/Analysis for weekly/monthly meetings & communications; Based on Audits, Nonconformances, Process Improvements, VOC.

Internal Tracking of Quality Activities (87 Tasks) & More.

Coordinate activities with various directors/managers throughout the LCV Task Order sites in CENTCOM & INDOPACOM for SharePoint updates & various metrics/reports & meetings such as the Quality Committee (18), Quality Management Review (54) & Change Management (11) meetings.

Maintain weekly the HQ Quality SITREP (1 pages avg.), LCV PMO Quality High Level-Sr. Leaders SITREP (3 pages avg.) & LCV PMO Quality Internal SITREP (15 pages avg.) for all of LCV PMO Quality activities; analyzing power bi reports (Automated charts) for any issues, weaknesses or discrepancies that require reporting.

Manages, coordinates & assists the Process Improvement Program with Project Leads to include DMAIC based Projects, 5S & Kaizen. (23 Completed VIPs between 2020-2024): $58,000,000+.

Work with V2X/Vectrus Process Owners of various departments across 9 countries on develop of Subcontractor Statement of Works (SOW) (1,300+), & with Subcontractors/Suppliers on Quality Control Plans (QCP) (125+). 220+ Full Time Subcontractors across 9 Task Orders.

Coach & evaluate employees; 5 Quality Ops employees (Team of 4 to 6) were promoted between 2021 & 2023.

Aid the LCV PMO Quality Document Control/Process Development Team as needed for reviews of documents. (Several dozen Quality Documents & Training slides either created, updated, or reviewed)

Review Letter of Technical Direction (LOTD) contractual changes received from Contracts for Change Management from a Quality perspective. (3,000+).

Monitor/Answer/Write 300+ emails daily + Teams messages & manages an average of 8 meetings a day (Virtual & In-Person) for 9 countries & varying time zones.

Communicate regular Quality related messages (Emails/Yammer (3-5 weekly)) to 16,000 (est.) personnel across LOGCAP V & HQ (Over 270 emails between 2021- April 2024).

Deputy Quality Manager / Acting Manager

Vectrus K-BOSSS Program Quality, Kuwait | 08/2016 - 06/2021 / 03 - 12/2017 (10-12 hrs., 6 days a week)

Co-Managed the K-BOSSS Quality Department, the largest U.S. government contract of its kind in the world & the Kuwait DFAC 3.0 Program Quality Department (2019-2020).

Simplified the audit risk matrix, audit naming convention & Program Auditor schedules into 1 usable excel document as a PI; saving 16 hours a month- $5,000+ a year.

Accountable for the Program’s Training / Professional Development Team (PDT) of 4, which presented mandatory training, as well as other professional training (100’s of trained employees & 1000’s of training records updated monthly).

Accountable for the Customer Service team & the customer comment card program (99% avg), which processed on average 35,000-40,000 a month. Evaluated/Investigated & resolved an avg. of 10 customer complaints (unsatisfactory) through root cause analysis & took actions to preclude reoccurrence through corrective & preventative actions.

Accountable for the document control section which maintained over 1,600 & at one time over 2,000 documents for the program, which included reviewing internal procedures/processes such as work instructions for compliance adequacy.

Mentored 3 Quality Supervisors, ensuring nonconformance milestones where monitored for aging, assessed audits were achieved to the Quality Management standards & ensure auditors properly out briefed auditees.

Act as liaison with the 30+ Government Contract Officer Representatives (CORs) & 2-5 Quality Assurance Representatives/Specialists (QAR/QAS) during monthly & other ad-hoc meetings. 

Manage the Quality Committee (17), whose representatives (65 avg) met monthly; Identified over 100 process improvements in its first year (Oct 18/19). Acted as alternate safety committee member for several years.

Directly/indirectly involved in over $20,000,000 in cost saving improvement initiatives (VIP, 5S or Kaizen) for K-BOSSS since 2016. Led or supported over 4 dozen (50+) DMAIC based Projects, with over 40 Kaizen projects & over 150 5S Projects completed.

Review Subcontractor Statement of Works (SOW) for quality between Oct 2018 – July 2021. Avg 45+ monthly.

Accountable for all weekly, monthly, quarterly & bi-annual reports are submitted on time to management, which included a review of compliance, improvements & other metrics/methods that showed the health of the Quality System.

PMO Quality Auditor

Exelis / Vectrus K-BOSSS Program Quality, Kuwait | 08/2014 - 08/2016 (8 hrs. a day, 6 days a week)

Responsible for cost savings for the company of an estimated $1.5 million in identifying non-conformances prior to the government. 31 documented LVI/LVII Nonconformances discovered.

Perform 50+ root cause research/analysis of process failures & service nonconformities & participated & facilitated, as required, in Quality partnering meetings with Internal & External Customers. 

Assist process owners in the development & deployment of processes for the purpose of encouraging process improvement initiatives & managing work instructions & records. Participated in 5S & other projects, such as revamping the ASG-KU Key Control Program & the PWD HVAC Shop at Camp Buehring in Kuwait.

Monitor functional area internal Quality Control inspection programs/ 5 embedded auditors to monitor; evaluating their audits met requirements. Acting Supervisor for PMO Quality Team on several occasions.

Carry out Quality Assurance compliance, surveillance, & special audits/investigations in functional areas as assigned; evaluated external processes/internal processes & contractual (PWS) requirements. From 09/2014 till July 2016: 1,200+ Public Works, Postal, Fuels & Program Management audits executed with an additional 600+ safety audits. Over 25,000 contractual requirement lines audited.

Provide 4 key management metrics (excel charts)/reports relating to program leadership, such as weekly, monthly, quarterly & bi-annual status & analysis reports on the quality department & quality health of the contract.

Assist the Customer Comment Card Program Team of 3, (98%) avg. contract wide; responded to unsatisfactory comments & collaborated with process owners on actions to mitigate as well as assist with the document control team reviewing processes with process owners & managing the SharePoint library.

For more prior to 2014, check out my LinkedIn profile.

Summary:

• I have over 30 years of customer service experience in various fields such as retail, postal & services, which includes 15 years of training experience in the various fields.

• 13+ years of quality control/auditing experience in the service, retail & postal field; most recently with Vectrus K-BOSSS & LOGCAP V Program (Kuwait).
• 12 years of postal experience in various areas such as logistics, transportation, finance and management.
• 12+ years in management roles in various fields.
• 8+ years of notary experience.
• 7+ years of retail and postal supply requisition/inventory experience.
• 6 years of safety inspection/auditing experience.
• 3 years of retail fraud prevention.

• Knowledgeable in many window programs and software; including word, excel and power point. Also knowledgeable in the Maximo (CMM) work order system.
• Can type an average of 40 words a minute.
• Possesses an active secret security clearance.
• Certified in over a dozen ISO Standards.
• Lean & Six Sigma Knowledgable. (White through Master Black Belt- Multiple Certificates)
• Led or assisted around 100 Process Improvement Projects.

Most Proud Of:

Implemented an update in Sept. 2018 from ISO 9001:2008 to ISO 9001:2015.

Led or Assisted on Process Improvement Projects totaling over $78 Million in Cost Saving.

Transition from K-BOSSS Program to LOGCAP V Program, two extremely large US Government Programs with different sets of requirements across a large footprint.

• AIGPE Gold Standard- Oct 2023 (White through Black Belts)
• Certified Lean Expert- August 2023
• Certified Lean Practitioner- Sep & Nov 2021
• AS9100D Lead Auditor- Dec 2020
• ISO 37001:2016 Certified Auditor- Nov 2020
• Certified Project Manager- Oct 2020
• ISO 55001 Certified Auditor- Oct 2020
• Sr. Scrum Master- Oct 2020
• TEFL Certified- Aug 2020
• Certified DEVOPS Project Manager- Jun 2020
• ISO 45001:2018 Internal Auditor- Jan 2020
• DOT Hazmat Awareness- Jan 2020
• ISO 22000:2018 Internal Auditor- Dec 2019
• Lean Six Sigma Master Black Belt- Dec 2019
• Compta Network+- Dec 2019
• ISO 27001:2013 Information Security- Feb 2019
• ISO 55001 Energy Management- Dec 2018
• ISO 22000:2018 Food Safety- Dec 2018
• AS Scrum Master- Dec 2019
• Prince 2 Training- Dec 2018
• Food Handler Safety Training Course- Nov 2018
• ISO 31000 Risk Management- Oct 2018
• ISO 14001:2015 Lead Environmental Auditor- Sep 2018
• ISO 45001:2018 Safety Auditor- Sep 2018
• ISO 9001:2015 Lead Auditor Course- Aug 2016
• ISO SA 8000 (Social Accountability Awareness)- Oct 2015
• First Aid/CPR Certificates (American Academy of CPR- Oct 2015)
• Electrical Studies, Plumbing Studies, Human Resource & Quality Management Diplomas (Alison- May & Jun 2015)
• Carpentry, Hotel Management and Operations Certificates (Brain Measures- May 2015)
• EPA 608 Type 1 (Mainstream Engineering Corporation- May 2015)
• Preventative Maintenance Technician Certification (Mainstream Engineering Corporation- May 2015)
• Vectrus Safety Representative (Jan 2015)
• Vectrus SEED 1, 2 & 3 (Supervisor Enrichment and Engagement Development- Certified Basic Supervisor Oct 2014, Jun 2015 & Apr 2016)
• Vectrus Rising Talent 1, 2 & 3 (Oct 2014, Jun 2015 & April 2016)
• ISO 9001:2008 Certified Auditor (07 Aug 2010) (Sept. 2014)
• Six Sigma Fundamentals, White Belt, Yellow Belt, Green Belt & Black Belt Certified (Various Dates & Companies)
• Risk Management & Virtual Project Management Certificates (Udemy- Jun 2014)
• JKO (Joint Knowledge Online) Training (Various), such as Supervisor Development Course Certificate (06 Mar 2014)
• Notary Signing Agent Course Certificate (06 Mar 2014)
• OSHA Safety Certificates (Osha Academy- Mar 2014 & Sept. 2015, Idaho State- Apr 2014, ACE- Apr 2014, Master Tech- Sept 2011)
• OSHA Forklift Certified (USPS- 2004-07) (Forklift Academy- 20 Sep 2011-14) (Exelis- 31 Jan 2014)
• Army Key Custodian Certificate (2.5 Hours) (16 Jan 2014- Most Recent)
• Army Information Assurance Certificate (40 Hours) (18 May 2013- Most Recent)
• Army Environmental Safety Officer Certificate (15 Aug 2012)
• Army Facility Management Officer Certificate (15 Mar 2012)
• OSHA 10 Hour Safety Training (23 Sep 2011)
• Florida Notary and Signing Agent, member of The American Society of Notaries (02 Aug 2011- 01 Aug 2015)
• ARIMS Document Control Training Certificate (30 Apr 2011)
• Army (IMO) Basic Information Management Operators Certificate (16 Hours) (6-7 Nov 2007 & 07 Apr 2011)
• Management Certificates (Various) (Latitude, ECognize & Vectrus/Exelis)
• ITT/Exelis/Vectrus/V2X Training Program Certificates (Various)